How Do You Calculate Gen AI’s ROI?
Business leaders should identify specific opportunities for productivity improvement.
Irwin LazarAugust 5, 2024
AI-Enabled Chatbots & Virtual Assistants Show Promise, but Have a Ways to Go
When customer experience (CX) leaders or consumers talk about AI in customer service, chatbots are at the forefront of the…
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Virtual Event – Customer Service is Getting Worse. Now What?
During this must-attend virtual event, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic…
Robin GareissAugust 1, 2024
Workflow Automation: Netting Big Improvements on AHT and Agent Attrition
Workflow automation seems a no-brainer tool choice for companies looking to increase efficiency and improve productivity within the contact center, but Metrigy’s Customer Experience MetriCast 2024 research with 1,566 companies…
Beth SchultzAugust 1, 2024
In this episode we talk with Mark Ewing, Product Management Director for Google Meet, Rooms, and Voice about Google's vision and plans for hybrid meetings. We'll get Mark's take on…
Irwin LazarJuly 31, 2024
Generative AI: Practical Applications for the Contact Center
Metrigy's 2024 research reveals a significant shift in how businesses are embracing artificial intelligence (AI) to enhance customer experience (CX).
Beth SchultzJuly 31, 2024
Press Release – NICE Takes Top Spot in Metrigy’s 2024 Contact Center-as-a-Service (CCaaS) MetriRank Report
Metrigy’s MetriRank study evaluates leading CCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term.
Ellyn WaleskiJuly 10, 2024
Connected Workspaces Getting Smarter and Smarter
Vendors are quickly bringing AI and workflow automation capabilities to their platforms as part of their strategies to boost collaborative work management.
Beth SchultzJuly 10, 2024
Generative AI Security and Compliance Concerns Growing
As companies adopt generative AI, they are often unprepared for potential security and compliance threats.
Irwin LazarJuly 10, 2024
