Why Duty of Care Requires a Proactive 911 Strategy
Ensuring 911 Location Management, Call Routing, and Incident Response Integration Minimizes Risk
Irwin LazarJune 14, 2024
MetriSight Ep.2 – Workflow Management: Understanding the Basics
Research analyst Matt Baloga walks through the basics of workflow management, from what it is to how it works, how…
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Microsoft Done with Metaswitch? Which Vendors Stand to Gain
While Microsoft has not publicly released a statement, by all accounts the company has blown up its Azure for Operators business.
Diane MyersJune 10, 2024
In this episode, Metrigy's Irwin Lazar walks us through what's going well, and not so well, in collaboration and contact center security today, and shares tips for how to get…
Irwin LazarJune 10, 2024
How CPaaS Improves CX Operations and Efficiency
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
Beth SchultzJune 3, 2024
John Hurley, head of product marketing for Notion, explains the company's approach to collaborative work management... and shares why, as an entrepreneur at heart, he finds personal value in Notion.
Beth SchultzMay 30, 2024
Webinar – Why Contact Center Benchmarking Matters: Benefits and Pitfalls of Comparisons
During this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those…
Robin GareissMay 28, 2024
Press Release – Angela Faterkowski Joins Metrigy as Senior Account Executive
Research and advisory firm Metrigy is pleased to announce that Angela Faterkowski has joined the company to assist in Metrigy’s business-development and client management.
Ellyn WaleskiMay 23, 2024
Press Release – Metrigy Expands Analyst Team to Assist Growing MetriCast Service
In response to growing demand for market share and forecasting services, research and advisory firm Metrigy has added Layne Haaksma to its research team.
Ellyn WaleskiMay 23, 2024
