An early pioneer with AI for communications platforms, Dialpad is now headed firmly into an agentic, fully autonomous future with a skills-based approach that will lead to a rich portfolio…
Beth SchultzNovember 24, 2025
Meeting E911 Requirements in the Age of Hybrid Work
IT leaders responsible for communications strategy and compliance must answer a series of significant questions, outlined here. Those responsible for…
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Collaboration and Contact Center Attacks on the Rise: A Proactive Strategy is Key to Success
As communication, collaboration, and customer engagement channels grow, and AI becomes commonplace, security and compliance risk are increasing as well. Companies must proactively secure these platforms to protect customer data,…
Irwin LazarNovember 20, 2025
Press Release – Metrigy Study: Workplace Collaboration Application Attacks Grew Over 300% Since 2021
Press Release – Metrigy Study: Workplace Collaboration Application Attacks Grew Over 300% Since 2021
Successful companies are 22% more likely to have generative AI security policies, yet 41.9% of organizations lack them.
Ellyn WaleskiNovember 19, 2025
It’s Time for a Microsoft Teams Reality Check
As Microsoft holds its annual Ignite enterprise user conference in San Francisco, I thought it would be a good time to look at where Microsoft Teams sits today, and how…
Irwin LazarNovember 18, 2025
The Acceleration Advantage: How AI-Powered CPaaS Helps You Outpace Customer Expectations
Metrigy's new report proves the power of AI-Powered CPaaS to accelerate your CX, detailing how industry leaders achieve significantly higher CSAT scores and cut handle times.
Beth SchultzNovember 17, 2025
Webinar – AI-Powered WEM: Driving Agent Experience, Flexibility, and Business Unit Expansion
Discover how today’s leading organizations are reimagining workforce engagement management (WEM) with the power of automation and AI.
Layne HaaksmaNovember 17, 2025
How Gen AI Search Makes Customer Satisfaction Jump
Research shows that gen AI search delivers measurable CX gains, increasing the need to get knowledge management right.
Beth SchultzNovember 14, 2025
Tune in to discover which vendors have earned our prestigious MetriStar Top Provider Award across two workplace collaboration technology categories, UCaaS and Meeting Devices, and which additional providers get the…
Irwin LazarNovember 6, 2025
