Corporate 3 News

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Managing Through Bumpy Times

Economic uncertainty ahead requires IT and business leaders to identify value of collaboration investments. The global economy is facing a growing number of challenges. High inflation rates around the world,…

Irwin LazarJune 2, 2022

Employee Engagement Webinars On-Demand Webinars

Webinar – Optimizing Employee Experience: An Overview of Strategy & Tools in Use

Based on Metrigy’s Employee Experience & Workplace Engagement 2022-23 research study, discover how companies are approaching the employee experience discipline amid changing workplace dynamics. Which goals are most important? How…

Beth SchultzMay 31, 2022

MetriSight Video Workplace Collaboration

MetriSight Ep. 11 – A Provider’s View on Enterprise Communications

Metrigy's Irwin Lazar chats with new Bandwidth COO Anthony Bartolo on everything from BYOC to CPaaS, voice criticality, and beyond.

Irwin LazarMay 23, 2022

Blog Contact Center Customer Engagement Customer Engagement Blog

5 upcoming CCaaS trends to watch

As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS. Organizations spend just…

Robin GareissMay 13, 2022

Customer Engagement Webinars On-Demand Webinars

Webinar – Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?

Though many companies are implementing self-service, many interactions require live agent support. Which technologies improve the success of live agent support? How can AI help identify interactions that may require…

Robin GareissMay 9, 2022

MetriSight Video Workplace Collaboration

MetriSight Ep. 10 – CX Transformation 2022

What does CX transformation mean in 2022, and what technologies generate the best success? Metrigy CEO Robin Gareiss has the answers in this latest episode.

Robin GareissMay 9, 2022

Employee Engagement On-Demand Webinars

Webinar – How to Optimize Employee Experience Using Data-Driven Insights

Metrigy VP of Research and Principal Analyst Beth Schultz will provide a high-level overview of the employee experience market, explain where insight tools fit into the overall strategy for optimizing…

Beth SchultzApril 27, 2022

MetriSight Video Workplace Collaboration

MetriSight Ep. 9 – Mobile UC: What Microsoft & Webex Have on Tap

Metrigy workplace collaboration expert Irwin Lazar walks us through the basics, plus discusses the high points, drawbacks, and his expectations for how these products and the market will evolve.

Irwin LazarApril 25, 2022

Good Knowledge Content Means Better Customer Experience

Managing Through Bumpy Times

Webinar – Optimizing Employee Experience: An Overview of Strategy & Tools in Use

MetriSight Ep. 11 – A Provider’s View on Enterprise Communications

5 upcoming CCaaS trends to watch

Webinar – Customer Experience Transformation (Ep. 3): Live Interactions – When and Why?

MetriSight Ep. 10 – CX Transformation 2022

Webinar – How to Optimize Employee Experience Using Data-Driven Insights

MetriSight Ep. 9 – Mobile UC: What Microsoft & Webex Have on Tap

Recent Posts

Recent Posts

Sitemap

Metrigy Research