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Optimizing Microsoft Teams Video

There’s no doubt that the pandemic, and the resulting shift to work-from-home, drove massive adoption in video conferencing. Metrigy’s research shows that video is now the new voice, with 60.9%…

Irwin LazarNovember 1, 2021

Customer Engagement Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Visually Engage! Why You Should Expand Customer Interactions

Voice and text can answer many cutomer inquiries. But in many cases, it would help contact center agents to be able to see what the customer sees, share screens, or…

Robin GareissOctober 19, 2021

Contact Center Customer Engagement Customer Engagement Webinars On-Demand Webinars

Webinar Replay – UC & Contact Center Integration: What Does it Really Mean?

We've been hearing a lot about the integration of UC and contact center platforms. But what do CX leaders define as the technical requirements of such integration? And once platforms…

Robin GareissOctober 15, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Optimizing your UC&C Security Strategy

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…

Irwin LazarSeptember 29, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Picking the Right UC Endpoint

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…

Irwin LazarSeptember 29, 2021

Blog Employee Engagement Blog

Evolving Your Collaboration Strategy

Virtual whiteboards, social software, and workflow management tools might be the technologies needed to take your collaboration strategy to the next level. More than a year and a half into…

Irwin LazarSeptember 23, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Optimize Meeting Rooms to Better Support Hybrid Work

Metrigy’s recently released global Unified Communications Management and Endpoints: 2021-22 research study found that the shift back to in-office work has begun. Among the 395 participating organizations, 20.5% now require…

Irwin LazarSeptember 22, 2021

Customer Engagement Customer Engagement Webinars CX Analytics On-Demand Webinars

Webinar Replay – 3 Key Technologies to Improve CX

Virtual assistants, voice biometrics, and video are making good contact centers great. When it comes to improving the customer experience, there is no shortage of new technologies that can help…

Robin GareissSeptember 16, 2021

Navigating 911 Compliance in the Hybrid Workplace

Optimizing Microsoft Teams Video

Webinar Replay – Visually Engage! Why You Should Expand Customer Interactions

Webinar Replay – UC & Contact Center Integration: What Does it Really Mean?

Webinar – Optimizing your UC&C Security Strategy

Webinar – Picking the Right UC Endpoint

Evolving Your Collaboration Strategy

Optimize Meeting Rooms to Better Support Hybrid Work

Webinar Replay – 3 Key Technologies to Improve CX

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