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Zoom Aims to Improve CX With Video Engagement Center

We regularly interact with family, friends, and business colleagues using video. But companies have fallen behind at promoting video when it comes to communicating with their customers — whether for…

Robin GareissSeptember 14, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

It’s Time to Upgrade Your Events

As vendors make their platforms more feature-rich, enterprises must determine a strategy for obtaining and utilizing them successfully. Here are five tips. It’s not just meetings that have moved online…

Irwin LazarAugust 31, 2021

Blog Contact Center Customer Engagement Customer Engagement Blog

Talkdesk Sitting in an Enviable Position

Talkdesk is somewhat an anomaly. Engineer Tiago Paiva, who founded the company 10 years ago after winning a hackathon for a prototype he created, remains at the helm. Despite its…

Robin GareissAugust 30, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Meeting E911 Requirements in the Age of Hybrid Work

IT leaders responsible for communications strategy and compliance must answer a series of significant questions, outlined here. Those responsible for managing their organization’s E911 strategy face the following new challenges:…

Irwin LazarAugust 26, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Managing Cloud UC

As companies shift unified communications to the cloud, they must also evolve their security, performance, administration, and user adoption management strategies as well. In this webinar, we'll share Metrigy's latest…

Irwin LazarAugust 17, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Return to Work Planning: Why Persona Development is a Priority

As business leaders plan for permanent and often hybrid workplace options for their employees moving forward, there is a corresponding issue to address: What technology kits do they need, based…

Robin GareissAugust 12, 2021

Blog Customer Engagement Customer Engagement Blog CX Analytics

Verint Customers Find Measurable Success With Voice of the Customer Platform

Companies that do not have a Voice of the Customer (VoC) program in place are doing themselves a disservice. Without analysis of the customers’ perspective, how can organizations evaluate their…

Robin GareissAugust 9, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Avaya Scores High Customer Sentiment Ratings in Metrigy Study

Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…

Irwin LazarAugust 9, 2021

How to Manage Today’s Remote Contact Center Agents

Zoom Aims to Improve CX With Video Engagement Center

It’s Time to Upgrade Your Events

Talkdesk Sitting in an Enviable Position

Meeting E911 Requirements in the Age of Hybrid Work

Webinar – Managing Cloud UC

Return to Work Planning: Why Persona Development is a Priority

Verint Customers Find Measurable Success With Voice of the Customer Platform

Avaya Scores High Customer Sentiment Ratings in Metrigy Study

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