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Put Self-Service at the Top of Your CX Priority List

Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19…

Robin GareissApril 29, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Using SASE to Secure and Optimize Your Remote Workers

Join Metrigy President and Principal Analyst, Irwin Lazar, and Masergy Director of Product Management, Ajay Pandya in this interactive webinar to learn how to leverage these emerging technologies to successfully…

Irwin LazarApril 27, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Evolving Your Network for Hybrid Work

WFH and video require a revisiting of network architectures and security plans. The rapid shift to work from home (WFH) in the last one-plus years has drastically changed network demands.…

Irwin LazarApril 22, 2021

Employee Engagement Employee Engagement Webinars On-Demand Webinars Workplace Collaboration Workplace Collaboration Webinars

Webinar – Achieving Hybrid-Work Success with Team Collaboration

Hybrid-work means that employees are spread across home and office, working with an ever-increasing array of applications and information, engaging both internally and with partners and customers externally. Team collaboration…

Irwin LazarApril 22, 2021

Customer Engagement Webinars On-Demand Webinars Workplace Collaboration Webinars

Webinar Replay – MetriStar Top Providers: Which UC and Collaboration Providers Drive the Most Success?

Metrigy asked 476 organizations in North America, Western Europe, Southeast Asia, and Australia to rate their providers for calling, meetings, team collaboration and more. We evaluated two core metrics: ROI…

Robin GareissApril 15, 2021

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

5 best practices for Slack implementation success

Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Slack has redefined the workspace since…

Irwin LazarApril 15, 2021

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Workforce Optimization: A Primer on Why You Need it to Deliver Stellar CX

Workforce Optimization (WFO) has become a staple in any sophisticated CX strategy. WFO comprises a variety of applications and analytics, some AI-enabled, that help CX leaders manage agent schedules and…

Robin GareissApril 6, 2021

Customer Engagement Webinars On-Demand Webinars

Webinar Replay – 5 Ways AI is Generating Loyalty and Upsell Among Key Customers

Winning new customers is part of the battle; keeping them and growing the relationship is the other. AI-enabled CRM and sales-enablement tools help automate advancement of sales cycles. But once…

Robin GareissApril 5, 2021

MetriSight Ep.86 – Agentic AI: Transforming Contact Centers with Cresta

Put Self-Service at the Top of Your CX Priority List

Webinar – Using SASE to Secure and Optimize Your Remote Workers

Evolving Your Network for Hybrid Work

Webinar – Achieving Hybrid-Work Success with Team Collaboration

Webinar Replay – MetriStar Top Providers: Which UC and Collaboration Providers Drive the Most Success?

5 best practices for Slack implementation success

Webinar Replay – Workforce Optimization: A Primer on Why You Need it to Deliver Stellar CX

Webinar Replay – 5 Ways AI is Generating Loyalty and Upsell Among Key Customers

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