Understanding How Communications Experience Automation and CPaaS Fit into Your Customer Engagement Strategy
As companies devise their customer engagement strategies, it’s a given that meeting consumer experience expectations requires connections across a wide variety of channels, with seamless movement between channels, and frictionless interactions.
But that’s just a starting point. Delivering an exceptional customer service experience––and cementing customer loyalty––requires personalized attention across that journey. That’s where the value of Communications Experience Automation and a CPaaS solution can prove itself time and again.
In this webinar, get a status report on CPaaS adoption and success metrics based on Metrigy’s latest research, and discover how to improve customer loyalty. You’ll learn the role automation can play in:
- Streamlining staff productivity and reducing customer wait time
- Driving customer loyalty with improved routing
- Increasing survey engagement and automated responses
Customer Loyalty: Achieving Results Using Automation
Presented by: Beth Schultz, VP ofResearch and Principal Analyst, Metrigy
Michael Skigen, VP of Customer Success, IntelePeer
Date: April 27, 2022
Time: 12:00 pm ET
