Hybrid work demands a focus on ensuring equitable experiences both in the office and at home. Though some recent chatter among a handful of business leaders has been critical of…
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Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.
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Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
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Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly…
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What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation…
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During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers.
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New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Remote work is here…
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Collaboration apps provide a good new source for employee engagement insights. In grappling with how to optimize employee experience for today’s hybrid reality, many workplace leaders have had to adjust…
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Economic uncertainty ahead requires IT and business leaders to identify value of collaboration investments. The global economy is facing a growing number of challenges. High inflation rates around the world,…
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