As enterprise leaders put their heads together on how to make their company a desired place to work, many are struggling to figure out how to elevate employee wellness from…
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Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
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The last few years have seen an explosion in both the number and type of collaboration tools deployed within the workplace. Video conferencing and team messaging apps are now almost…
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Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Read More
Technology can improve agent performance exponentially. But with a wide range of options available, coupled with limited budgets, which technologies can drive the most success?
Read More
With the plethora of agent performance data available today, it can be challenging to determine where to focus. That doesn’t apply to agent performance in isolation; it also applies to…
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HP’s acquisition of Poly reflects the growing need to provide high-quality experiences for all, regardless of location. Not less than a week after the conclusion of the first in-person Enterprise…
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Metrigy’s Robin Gareiss & Irwin Lazar run through the biggest tech news and trends coming out of EC22, plus Irwin shares his take on the post-event announcement that HP is acquiring Poly.
Episode 6: Robin Gareiss, CEO and principal analyst, shares top takeways from her latest buyer-side CX market study.
As expected, the delivery of data-driven insights to employees and their managers based on communications and collaboration activities is a rising trend this year. The primary goal around this trend…
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