Enterprise communications has undergone a profound transformation over the last several years as video meetings have largely replaced conference calls and as many organizations have moved from on-premises private branch…
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In this research report, Metrigy explores the unique challenges and opportunities for midsize enterprises implementing a VoC strategy as well as the impact of these programs on key business metrics.
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But as companies bring employees back to the office, either full or part time, they must take a proactive approach to deploying Microsoft Teams Room (MTR) systems to ensure high…
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I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they…
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Enterprise continue to face E911 compliance challenges with mobility poised to introduce new concerns For the last five or so years at Enterprise Connect I’ve had the opportunity to moderate…
Read MoreWay back when I left the world of network engineering and became an analyst (circa 1999) my first assignment was to write a technology brief on the topic of IP…
Read MoreThe era of hybrid work has ushered in new opportunities and challenges for employee engagement. In this MetriSight we’re joined by Irwin Lazar, President and Principal Analyst, to discuss the key findings from our latest study on workplace collaboration and communications.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
The challenge of employee engagement is persistent across a wide variety of workplace situations, whether enterprise leaders are contending with layoffs, hiring freezes, or workforce expansion. Employees who don’t feel…
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