Research and advisory firm Metrigy released its 2023 CCaaS MetriRank report, identifying the Top 11 providers leading the market today and best positioned for long-term success.
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Virtual assistant, or chatbot, is one of those technologies consumers either love or hate. A chatbot can be a godsend when all that’s needed is a quick answer to a…
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In this webinar, learn about the role of collaboration in improving employee experience, Understand the types of collaboration behavior data available, and discover how collaboration behavior data can guide decision…
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As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
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Metrigy will announce the MetriStar Top Providers in several areas of Workplace Collaboration technologies, including Unified Communications-as-a-Service (UCaaS), Meeting applications, Team collaboration applications, Video room system equipment, Headsets, UC administrative…
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For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
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Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
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Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.
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Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.
Metrigy conducted a study with more than 500 consumers to understand what they like and dislike about their interactions with companies.
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