When used in customer engagement initiatives, the results are clear: AI is driving measurable success across several metrics, according to the study.
Read More
The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.
Read More
For most large organizations, there is no single unified communications solution. Rather, companies manage a variety of platforms for calling, meetings, and messaging, both on-premises and in the cloud.
Read MoreRobert Galop, CMO of the recently formed CPaaS Acceleration Alliance, shares a status report on the sate of CPaaS and the latest on this new organization.
In this webinar, get a status report on the agent experience based on Metrigy’s latest CX research, and discover the role AI, including conversational generative AI, and automation are playing…
Read More
Trust is a concern, but not exceedingly so, Metrigy data shows.
Read More
After years of promise, enterprise-grade FMC solutions are increasingly available.
Read MoreMetrigy has published its first ranking of CCaaS providers, based on market share, financials, market share momentum, product mix, customer sentiment, and customer business success. In this episode, discover why NICE gets the No. 1 spot, and find out which other vendors made the cut.
These factors make CCaaS a perfect starting point for Metrigy’s inaugural MetriRank vendor ratings report.
Read More