AI, especially GenAI, present new concerns as older ones linger.
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Nearly half of the 697 companies that participated in Metrigy’s recent study on artificial intelligence already are using AI for customer interactions, with an additional 33% planning for adoption this…
Read MoreIn this MetriSight we’ll get Geoff’s insights on how the UCaaS market is evolving and what customers can expect to see in 2024 and beyond.
Chatbots and voicebots are widely used--and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR…
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Enterprise Connect, the annual rite of spring for the enterprise communications, collaboration, and CX industries, is fast-approaching. As always, Metrigy analysts Robin Gareiss, Irwin Lazar, Diane Myers, and Beth Schultz…
Read MoreMetrigy announced its MetriCast service now includes quarterly market shares for select customer experience (CX) and workplace collaboration technologies.
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As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and…
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The collaboration industry is closely watching appetite to pay for generative AI – and Metrigy’s research has shown how willing and how much companies are ready to spend.
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Metrigy recently gathered data from almost 400 companies on the true cost of operating cloud-based unified communications services including calling, meetings / video conferencing, and messaging.
Read MoreMetrigy is gearing up to host the inaugural Future of CX Expo conference at the ITEXPO techsupershow. Robin Gareiss and Beth Schultz share a preview of what’s on tap.
