Chatbots and voicebots are widely used–and for good reason, when they are appropriately deployed. Companies use them internally to improve agent performance or to help employees get answers in HR and IT. They’re also used externally for customer interactions. What do Metrigy’s success metrics show regarding where to invest (and how much) in bots? And more importantly for customer interactions, what is the latest consumer perspective on using bots when interacting with businesses?
In this webinar with Metrigy’s CEO and study author Robin Gareiss, you’ll learn the following:
- What are the latest adoption stats on bots?
- When and why do consumers like and dislike them?
- What are companies spending on bots–and are vendors charging enough?
- What are the success metrics when companies use bots?
AI Masterclass Ep.2: Are Bots Helping or Hurting CX?
Presented by: Robin Gareiss, CEO and Principal Analyst, Metrigy
Date: March 19, 2024
Time: 11:00 am ET
