Vikram Khandpur joined Vonage in April 2023 as SVP of CPaaS Products and Developer Experience. He’s charged with driving the strategic direction for the company’s communications API portfolio. Here’s where he’s headed.
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Working in the industry or as an IT or CX professional, you have certain expectations of the customer service engagements you experience in your personal life. Knowing the state of…
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Hold on to your hats. Just when we’ve all gotten comfortable with our communications and collaboration apps, they’re poised for significant change. One change agent? Generative AI, of course.
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As workplace strategy stabilizes, danger lurks in diminished focus on employee experience—especially amid other business challenges.
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Any business using Teams for meetings and collaboration services would be foolish not to consider the app for voice, too, as they transition their calling infrastructure from on-premises or hosted…
Read MoreHP’s recently published Work Relationship Index, based on a global survey of 12,000 knowledge workers, 3,600 IT decision makers, and 1,200 business leaders, reveals a universal problem: Employees have an unhealthy relationship with work. HP exec Andy Rhodes summarizes the challenges and highlights ways to foster actions that will drive improvement.
A customer experience framework can help CX teams streamline their workflows, showcase the value of a customer-first culture and improve customer engagement and satisfaction.
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As much as the communications and collaboration industry touts “cloud, cloud, cloud” and businesses embrace the as-a-service model, tolling a death knell for on-premises systems would be premature, as we…
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Feeling disconnected from one’s work can take a toll on workers and worker productivity. New research from Metrigy and HP spells out ways to improve the employee experience.
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Whether still labeled “intranet” or subsumed as part of an employee experience platform, a portal that provides employees quick and easy access to digital work resources and company information while…
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