Successful financial institutions are on a never-ending quest to improve their customer experience. Leaders at these institutions know that continuously raising the bar on customer expectations and interactions can drive…
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Leveraging calling services from a UCaaS provider, integrated with Microsoft Teams, provides organizations with the best opportunity to minimize telecom costs while delivering advanced calling features and higher levels of…
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When it comes to integrating calling into Microsoft Teams, integrating calling services from a Unified Communications as a Service (UCaaS) provider provides small and mid-size businesses (SMBs) (defined as those…
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Hybrid work demands a focus on ensuring equitable experiences both in the office and at home. Though some recent chatter among a handful of business leaders has been critical of…
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Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly…
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What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation…
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New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Remote work is here…
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Collaboration apps provide a good new source for employee engagement insights. In grappling with how to optimize employee experience for today’s hybrid reality, many workplace leaders have had to adjust…
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Economic uncertainty ahead requires IT and business leaders to identify value of collaboration investments. The global economy is facing a growing number of challenges. High inflation rates around the world,…
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As organizations plan to increase CX spending over the next few years, they should pay attention to CCaaS trends, like agents changing workspaces and integrations with UCaaS. Organizations spend just…
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