Hot desking is one way to manage workspaces in a hybrid office. Learn some hot desking pros and cons to decide if it's the right approach for your company. Hot…
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The UC market will continue to rapidly evolve due to hybrid work needs and economic challenges. The UC market in 2022 is one that underwent significant transformation and upheaval. UCaaS…
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The uncertain economy presents some significant opportunities for investment that ultimately can differentiate organizations and increase loyalty among both customers and employees. I see five key reasons that business leaders…
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With the global economic uncertainty and layoffs, particularly among technology companies, it’s not surprising that many are wondering what 2023 will bring for technology spending.
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UCaaS adoption drivers are numerous. Chief among them the ability to save money by shifting to predictable, subscription-based licensing that bundles additional apps used for collaboration and that gives companies…
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Integrating employee experience and customer experience data opens a host of opportunities for driving business value. As we edge closer to the start of a new year, revisiting employee experience…
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Though much of the Customer Experience (CX) discussion today focuses on non-voice, digital channels, the truth is that the majority of interactions depend on good, old-fashioned voice. What’s more, the…
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Recent industry events point to more UC vendors adopting a platform approach as market competition heats up. The last several weeks have been busy for the unified communications (UC) market.…
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UCaaS is becoming more popular as carriers roll out more sophisticated and integrated packages to users. Learn why it might make sense to consolidate your vendors. Unified communications as a…
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Companies such as Haiilo, Happeo, and LumApps look to ease the ability to keep employees informed and engaged. As I noted in my previous post for WorkSpace Connect, employee experience…
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