Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX. When organizations empower customers to help…
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As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration. Today's workforce is hybrid. On average,…
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HR and IT must collaborate to understand how employees engage with each other and encourage that employee engagement. Many businesses have found themselves either redesigning an existing employee experience strategy…
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Factors from team location to device provisioning will vary, so pay attention to what works for your organization As companies continue to determine their best approach for supporting hybrid work,…
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Meeting equity is more than how you appear on camera. Follow these five steps to ensure hybrid meetings are engaging, productive and equitable for all employees. The future of work…
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Higher CX spending correlates with success in revenue, costs, customer satisfaction, and employee productivity, according to Metrigy’s research.
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Despite the availability of all-in-one communications solutions, the majority of small and midsize businesses (SMBs) still rely on separate apps for calling, meetings, messaging, virtual events, webinars, contact center, and…
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Making the right choice means continuously reviewing your options Last month, Microsoft finally shared detailed adoption numbers for Teams Phone System, noting on its earnings call that there are approximately…
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From use of personas to formal adoption plans, a look at some of what successful companies have included in their employee experience initiatives. It’s tough to get the employee experience…
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Research proves the business benefits of centralized management of Voice, Video and Network Performance across hybrid workforces. With inflation hitting an all-time high, interest rates rising, food and gas prices…
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