As business leaders plan for permanent and often hybrid workplace options for their employees moving forward, there is a corresponding issue to address: What technology kits do they need, based…
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Companies that do not have a Voice of the Customer (VoC) program in place are doing themselves a disservice. Without analysis of the customers’ perspective, how can organizations evaluate their…
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Unified Communications-as-a-Service adoption is quickly growing as companies seek to leverage its benefits including rapid availability of new features, more predictable costs, ability to easily scale, and a unified interface…
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The rapid adoption of the hybrid workplace concept has completely upended long-cherished assumptions about the way we work. More and more organizations are understanding – and indeed realizing – the…
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AI in video conferencing will result in useful features for businesses. Learn how AI capabilities improve meetings and what to ask conferencing vendors about their products. As demand for video…
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As IT and business leaders are faced with transformative changes in the workplace, data will be incredibly important to help guide decisions—and management tools deliver the data. Consider that only…
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As employees return to the office, successful meetings must put everyone on a level playing field. With many companies bringing, or considering bringing, employees back to the office in some…
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The “bring your own carrier” model allows UCaaS adopters to separate call control from PSTN connectivity, potentially providing lower costs and improving flexibility. Over the last few years, Metrigy has…
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The last several weeks have highlighted the growing importance of proactively addressing the security of team collaboration applications.
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The financial services industry faces unique collaboration challenges, especially in supporting the needs of the hybrid, in-office, and remote workforce. Key among these challenges are: Meeting various global regulatory requirements…
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