A successful collaboration security strategy requires ongoing assessment and revision. Start the process with these five steps. One of the biggest challenges that has emerged for IT and business leaders…
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Companies looking at ways to create a fully engaged and collaborative workplace need to be able to gather and analyze behavioral and sentiment data from employees across different touchpoints and…
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Managing remote call center agents can be difficult -- but with the right tools in place, supervisors can effectively lead their agents from a distance.
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Today, most organizations treat UC management separately from network management. When a problem occurs, they must move between disparate network and UC management platforms, often manually, to identify the problem…
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Don’t let a disconnect between technology choice and adoption derail your plans for optimizing employee experience. As I wrote in my previous WorkSpace Connect post, optimizing employee experience will be a…
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With RAY BAUM’s Act now fully in effect, IT leaders should focus on ensuring compliance, and evolving their strategies to support mobility, remote work, and Next Generation 911 With the…
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Giving remote employees the chance to use their Amazon Echo Shows or Facebook Portals when logging in to meetings has advantages, but security and performance concerns remain. Are consumer video…
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Supporting varying ways that people work is especially critical as organizations define policies governing work location. The needs of those in the office may vary from those working remote, and…
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Some customer service skills include problem-solving, empathy, product knowledge and patience. Certain people are naturals for a career in customer service. They have the right personalities, values and patience --…
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Many organizations overlook field service management in their customer service strategies, yet this area -- and its challenges -- are critical to CX success. While much discussion on CX initiatives…
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