As companies adopt generative AI, they are often unprepared for potential security and compliance threats.
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A contact center agent’s workday can be a fraught experience... highly demanding, stressful, emotionally draining. Burnout can take its toll, and good agents aren’t likely to tolerate the unpleasantness. The…
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As digital threats loom large and regulatory requirements grow stringent, businesses are increasingly turning to advanced security solutions to safeguard their operations and customer data.
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In an era where digital collaboration is the cornerstone of productivity, and attacks are increasing in frequency, ensuring the security and compliance of workplace collaboration platforms has become paramount.
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Quantum computing will drive changes in encryption and security approaches.
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Self-service for customer support presents both an opportunity and a challenge for companies today.
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If you want to maximize the incredible potential of Microsoft Teams in your contact center, you definitely don’t want to miss this new white paper from top research firm Metrigy.
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Ensuring 911 Location Management, Call Routing, and Incident Response Integration Minimizes Risk
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While Microsoft has not publicly released a statement, by all accounts the company has blown up its Azure for Operators business.
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Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
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