Ensuring 911 Location Management, Call Routing, and Incident Response Integration Minimizes Risk
Read More
While Microsoft has not publicly released a statement, by all accounts the company has blown up its Azure for Operators business.
Read More
Organizations have ramped up their use of communications platform as a service and APIs to expand communication channels between customers and contact center agents.
Read More
Another year, and another Metrigy study on the strategies and technologies companies have put in place around workplace collaboration security and compliance. Sadly, what was then is still very much…
Read More
Research and advisory firm Metrigy has released its Workplace Collaboration and Contact Center Security and Compliance 2024-25 research study, conducted with 338 participating firms in eight countries in 24 vertical…
Read More
Research and advisory firm Metrigy released its Customer Experience MetriCast 2024 market research study of 12 key technology areas driving successful customer interactions.
Read More
Of all the accolades a vendor might receive, customer recognition is what should matter most. That’s why Metrigy uses customer sentiment ratings and business success as the criteria in determining…
Read More
With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to UC services on their mobile devices.
Read More
A zero moment of truth shapes CX, yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly.
Read More
3 Key Customer Expectations for Contact Centers
Read More
