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Category

Employee Engagement

Mar 26
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MetriSight Ep.78 – Key Takeaways from EC25

By Beth Schultz Artificial Intelligence, Customer Engagement, Employee Engagement, MetriSight Video, Workplace Collaboration

Metrigy analysts share what most piqued their interest among the myriad customer experience- and workplace colloboration-related announcements and conversations at Enterprise Connect 2025.

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Mar 25
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MetriSight Ep.77 – Metrigy Top 10: Who’s Who in UCaaS

By Diane Myers Employee Engagement, MetriSight Video, Workplace Collaboration

In this episode, find out which providers are Top 10 in Metrigy’s annual UCaaS MetriRank report. Senior Research Director Diane Myers walks us through the rankings, and provides her guidance on the market.

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Mar 24
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Key Trends in Enterprise 911

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
For the last several years Metrigy has tracked compliance with key 911 regulations including Kari’s Law and RAY BAUM’S Act. In addition, we are now tracking adoption of Next Generation…
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Mar 17
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What’s What with Digital Work Hubs for Today

By Beth Schultz Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Does the concept of a connected workspace for collaborative work finally have legs?
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Mar 13
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Getting Ready for Enterprise Connect 2025!

By Irwin Lazar Artificial Intelligence, Artificial Intelligence Blog, Blog, Contact Center, Customer Engagement, Customer Engagement Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
My sessions this year focus on different areas of governance and compliance.
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Mar 12
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How To Assess Generative AI ROI

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
A structured approach requires detailed cost-benefit analysis.
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Mar 03
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Connected Workspace Apps Improve Collaboration Management

By Irwin Lazar Blog, Connected Workspace, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Connected workspace software takes unified communications a step further by integrating project and task management and centralizing collaborative work management.
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Feb 01
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Calculating the Return on Generative AI Investment

By Irwin Lazar Artificial Intelligence Blog, Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.
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Jan 22
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Top 5 Collaboration Features to Disable for Security Reasons

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Most enterprises lack sufficient collaboration security strategies. Instead, companies are disabling features to improve security. Learn which features are most often disabled and why.
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Jan 21
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MetriSight Ep.76 – Metrigy’s Take on the Year Ahead in Customer & Employee Engagement

By Beth Schultz Artificial Intelligence, Customer Engagement, Employee Engagement, Employee Experience, MetriSight Video, Workplace Collaboration

From agentic AI to workplace of the future, here are a few of the technologies and trends Metrigy will be exploring in 2025.

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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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