Far too many CX leaders view customer service as an either/or decision when it comes to AI—either fully automate with virtual agents or rely entirely on live agents. But in…
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Metrigy recently published our annual study on workplace collaboration and employee engagement, based on data gathered from ~400 end-user organizations. In this webinar we'll share the characteristics of successful organizations…
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During this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…
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In this webinar we’ll share insights and best practices for migration of Cisco on-premises, and cloud-hosted calling to the cloud and deliver practical guidance to ensure success.
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In this webinar, Metrigy’s Beth Schultz, VP of research and principal analyst, will share insights from recently published research on connected workspaces and collaborative work management.
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During this must-attend virtual event, Metrigy CEO Robin Gareiss will explain the real-world data, analyzing the issues with customer service—along with the operational practices and technologies that will reverse problematic…
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In this webinar we'll share insights into what companies are doing today (or not doing) to address generative AI security and compliance issues and provide guidance for adoption.
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During this webinar, we’ll discuss the benefits of benchmarking and how to avoid the pitfalls. We’ll also show a real-world tool to help you benchmark your CX strategy against those…
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Join this webinar for the highlights of Metrigy's latest research study that examines consumer preferences when it comes to interacting with businesses. Metrigy CEO and Principal Analyst Robin Gareiss will…
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In this webinar we'll share the results of our Workplace Collaboration and Contact Center Security and Compliance 2024-25 research study and provide IT, business, and informations security leaders with insights…
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