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Artificial Intelligence Blog Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

AI-Powered Connected Workspaces Continue to Grow

Zoom Docs is latest entry, as Metrigy data shows rising adoption. Business leaders need to assure they understand corporate policy and responsible use.

Beth SchultzSeptember 17, 2024

Blog Employee Engagement Blog Press Releases

As Connected Workspace Apps Mature, IT’s Role Grows

At many companies, connected workspace applications are playing a pivotal role in helping individual end users and teams collaborate on, manage, and complete work tasks, as shown in Metrigy’s recently…

Beth SchultzSeptember 11, 2024

Press Releases

Press Release – Metrigy Releases Connected Workspaces & Collaborative Work Management 2024-25 Research Study

Research and advisory firm Metrigy has released its Connected Workspaces & Collaborative Work Management: 2024-25 research study, conducted with 157 IT leaders/stakeholders in North America and including insights from 171…

Ellyn WaleskiSeptember 6, 2024

Contact Center Customer Engagement MetriSight Video

MetriSight Ep.70 – 2024 State of International Voice for Contact Center

From the value of cloud voice to combatting downtime and, of course, AI in the voice channel, voice services maven Barbara Dondiego, CEO of AVOXI, shares her insider's perspective on…

Beth SchultzSeptember 4, 2024

Blog Contact Center Customer Engagement Customer Engagement Blog

Contact Center Outsourcing: What Businesses Need to Know

Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns.

Robin GareissAugust 29, 2024

AI Webinars Customer Engagement Webinars On-Demand Webinars

Webinar – How Al is Helping–and Hurting–Service and Sales Agents

During this session, Metrigy CEO Robin Gareiss will share findings and her analysis from a brand new, global research study of IT, CX, and business leaders. You'll learn: -How is…

Robin GareissAugust 28, 2024

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

What’s Old is Old: POTS Lines Revisited

There are a few options for keeping POTs going in 2024 – but those with existing POTS line services today should still take an aggressive approach to phasing them out.

Irwin LazarAugust 28, 2024

Voice Remains Strong for Small Businesses and their Customers

AI-Powered Connected Workspaces Continue to Grow

As Connected Workspace Apps Mature, IT’s Role Grows

Press Release – Metrigy Releases Connected Workspaces & Collaborative Work Management 2024-25 Research Study

MetriSight Ep.70 – 2024 State of International Voice for Contact Center

Contact Center Outsourcing: What Businesses Need to Know

Webinar – How Al is Helping–and Hurting–Service and Sales Agents

What’s Old is Old: POTS Lines Revisited

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