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Robin Gareiss
By Robin Gareiss In Customer Engagement

Webinar Replay – Instant Gratification: Micromoments Boost Customer Loyalty

During this webinar, Metrigy CEO Robin Gareiss and NICE inContact Director of Product Marketing, Mark Ungerman will provide clear recommendations…
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Webinar – Small Business, Big Engagement: How SMBs Benefit from Cloud Communications Employee Engagement WebinarsOn-DemandWebinarsWorkplace Collaboration Webinars

Webinar – Small Business, Big Engagement: How SMBs Benefit from Cloud Communications

Cloud communications offers all of these benefits and more, enabling SMBs to rapidly improve customer and employee interactions.
Irwin Lazar
Irwin LazarJune 27, 2022
Customer EngagementMetriSight VideoWorkplace Collaboration

MetriSight Ep. 13 – Carriers & CCaaS: What’s the Value-Add?

Metrigy's Robin Gareiss sits down with Lumen's Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center--beyond the platform.
Robin Gareiss
Robin GareissJune 27, 2022
Webinar – Why Use a Carrier to Deliver Cloud UC and Contact Center Services? Customer Engagement WebinarsEmployee Engagement WebinarsOn-DemandWebinarsWorkplace Collaboration Webinars

Webinar – Why Use a Carrier to Deliver Cloud UC and Contact Center Services?

This webinar explores the pervasiveness of using carriers, the benefits and disadvantages, and what providers are offering today.
Robin Gareiss
Robin GareissJune 27, 2022
Listen Up, CX Vendors! BlogContact CenterCPaaSCRMCustomer EngagementCustomer Engagement BlogCX Analytics

Listen Up, CX Vendors!

Here’s how customer experience leaders are making decisions—and what they want from you. As the number of customer experience (CX) technology options increases, the buying process has become more complex—particularly…
Robin Gareiss
Robin GareissJune 15, 2022
15 tips for delivering a successful presentation to the board BlogCustomer EngagementCustomer Engagement BlogKnowledge Management

15 tips for delivering a successful presentation to the board

What do you do when everyone thinks they're the smartest person in the room, and all of them are counting on you for answers? Here's how to give a presentation…
Robin Gareiss
Robin GareissJune 10, 2022
Webinar – MetriStar Top Providers for Workplace Collaboration Employee Engagement WebinarsOn-DemandWebinarsWorkplace Collaboration Webinars

Webinar – MetriStar Top Providers for Workplace Collaboration

During this webinar, we will review the MetriStar top providers in each Workplace Collaboration area, based on real-world data from their customers.
Irwin Lazar
Irwin LazarJune 8, 2022
UC, employee experience management offer complex insight BlogEmployee EngagementEmployee Engagement BlogEmployee ExperienceWorkplace Collaboration

UC, employee experience management offer complex insight

New research shows that many organizations are rethinking the employee experience amid remote work. Here are the methods, platforms and tools to consider in your evaluation. Remote work is here…
Beth Schultz
Beth SchultzJune 6, 2022
Optimizing Employee Experience on Behavioral Data BlogEmployee EngagementEmployee Engagement BlogEmployee ExperienceWorkplace Collaboration

Optimizing Employee Experience on Behavioral Data

Collaboration apps provide a good new source for employee engagement insights. In grappling with how to optimize employee experience for today’s hybrid reality, many workplace leaders have had to adjust…
Beth Schultz
Beth SchultzJune 3, 2022
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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