Corporate 3 News

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

Optimizing Hybrid Workstyles

Supporting varying ways that people work is especially critical as organizations define policies governing work location. The needs of those in the office may vary from those working remote, and…

Irwin LazarJanuary 31, 2022

Blog Customer Engagement Customer Engagement Blog CX Analytics

15 Customer Service Skills and How to Develop Them

Some customer service skills include problem-solving, empathy, product knowledge and patience. Certain people are naturals for a career in customer service. They have the right personalities, values and patience --…

Robin GareissJanuary 25, 2022

Blog Customer Engagement Blog CX Analytics

Top 5 Challenges in Field Service Management

Many organizations overlook field service management in their customer service strategies, yet this area -- and its challenges -- are critical to CX success. While much discussion on CX initiatives…

Robin GareissJanuary 25, 2022

Agent Assist Blog Contact Center Customer Engagement Customer Engagement Blog CX Analytics

The Future of Customer Service: 12 Trends to Watch

Advanced technologies continue to shape customer service goals to streamline digital workflows, increase positive experiences, lower agent turnover and improve contact center ROI. The future of customer service increasingly will…

Robin GareissJanuary 25, 2022

Customer Engagement Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Customer Experience MetriCast: Budgets and Spending Priorities for 2022 and Beyond

In this webinar we'll share the market forecast for technologies in use, providers, spending, what technologies correlate with customer experience success.

Robin GareissJanuary 19, 2022

Customer Engagement Customer Engagement Webinars On-Demand Webinars

Webinar Replay – Instant Gratification: Micromoments Boost Customer Loyalty

During this webinar, Metrigy CEO Robin Gareiss and NICE inContact Director of Product Marketing, Mark Ungerman will provide clear recommendations on steps you need to take now to empower your…

Robin GareissJanuary 12, 2022

Blog Employee Engagement Employee Engagement Blog Workplace Collaboration

New forms of enterprise video spark management challenges

Video conferencing is now a fundamental part of employees' workdays. But managing and storing video content brings some new challenges that must be addressed. Thanks in large part to the…

Irwin LazarJanuary 12, 2022

MetriSight Video

MetriSight – Inside Metrigy’s 2022 CX MetriCast Research

Metrigy President and Principal Analyst shares details of her 2022 buyer-side research on 10 critical CX technologies, highlighting six trends and surprise findings. Also discover what else is on tap…

Robin GareissJanuary 11, 2022

Cisco Takes Top Spot in Metrigy’s 2024 Unified Communications-as-a-Service (UCaaS) MetriRank Report

Optimizing Hybrid Workstyles

15 Customer Service Skills and How to Develop Them

Top 5 Challenges in Field Service Management

The Future of Customer Service: 12 Trends to Watch

Webinar Replay – Customer Experience MetriCast: Budgets and Spending Priorities for 2022 and Beyond

Webinar Replay – Instant Gratification: Micromoments Boost Customer Loyalty

New forms of enterprise video spark management challenges

MetriSight – Inside Metrigy’s 2022 CX MetriCast Research

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