Skip to main content
Customer EngagementMetriSight VideoWorkplace Collaboration

MetriSight Ep. 13 – Carriers & CCaaS: What’s the Value-Add?

Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.

Robin Gareiss

Robin Gareiss

Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.

You May Also Like

Artificial IntelligenceArtificial Intelligence BlogBlogContact CenterCustomer EngagementCustomer Engagement Blog Goodbye IVR Hell: Smart AI Will Take Over Phone Calls

Goodbye IVR Hell: Smart AI Will Take Over Phone Calls

Robin Gareiss
Robin GareissOctober 29, 2025
Artificial Intelligence BlogBlogConnected WorkspaceEmployee EngagementEmployee Engagement BlogWorkplace Collaboration Connected Workspace Apps Aim to Minimize Busywork

Connected Workspace Apps Aim to Minimize Busywork

Irwin Lazar
Irwin LazarOctober 29, 2025
BlogEmployee EngagementEmployee Engagement BlogWorkplace Collaboration Why 9-1-1 Compliance Can’t Wait

Why 9-1-1 Compliance Can’t Wait

Irwin Lazar
Irwin LazarOctober 14, 2025
Share