Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
 
	Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Press Release – Twilio Remains Top Provider in Metrigy’s 2025 Communications-Platform-as-a-Service (CPaaS) MetriRank Report October 29, 2025
- Goodbye IVR Hell: Smart AI Will Take Over Phone Calls October 29, 2025
- Connected Workspace Apps Aim to Minimize Busywork October 29, 2025
- Risks from AI, Automation Call for New Crop of CX Tools October 22, 2025
- Why 9-1-1 Compliance Can’t Wait October 14, 2025
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