Metrigy’s Robin Gareiss sits down with Lumen’s Art Goldberg, senior manager, product management, for a chat on the role of the carrier for cloud contact center–beyond the platform.
Robin Gareiss
Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers focusing on customer experience and engagement, digital transformation, and contact center.
Recent Posts
- Hybrid Work Strategies: Navigating the Future of Employee Engagement in 2025 November 14, 2024
- Upcoming Webinar – Humans Still Matter (a lot) in CX, but AI Makes Them Better November 5, 2024
- The Evolving Role of AI in Customer Experience: Insights from Metrigy’s 2024-25 Study October 28, 2024
- Navigating Customer Experience Optimization: Insights from Metrigy’s 2024-25 Research October 16, 2024
- Press Release – Metrigy Releases Workplace Collaboration MetriCast 2024 Research Study October 15, 2024
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