Regardless of the path the pandemic takes in the second half of 2021 it is clear that a large percentage of employees will continue to work remotely if offered the…
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Organizations are using more collaboration tools than ever before, creating new opportunities to enable the virtual workforce, but also introducing new risk and attack vectors. In this webinar we'll look…
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What makes a great customer journey? And what are the warning signs of problems? CX technology can be a blessing and a curse.
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Take a proactive approach to avoid impairing collaboration. According to Metrigy’s “Workplace Collaboration: 2021-22” global research study published in January: 82% of companies use video for all or most meetings…
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Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19…
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Join Metrigy President and Principal Analyst, Irwin Lazar, and Masergy Director of Product Management, Ajay Pandya in this interactive webinar to learn how to leverage these emerging technologies to successfully…
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WFH and video require a revisiting of network architectures and security plans. The rapid shift to work from home (WFH) in the last one-plus years has drastically changed network demands.…
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Hybrid-work means that employees are spread across home and office, working with an ever-increasing array of applications and information, engaging both internally and with partners and customers externally. Team collaboration…
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Metrigy asked 476 organizations in North America, Western Europe, Southeast Asia, and Australia to rate their providers for calling, meetings, team collaboration and more. We evaluated two core metrics: ROI…
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Organizations looking to make the most of their Slack implementation should follow these best practices, including addressing security needs and using channel management tools. Slack has redefined the workspace since…
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