0 - 2022 | Metrigy

Oct 06

MetriSight Ep.20 – The CPaaS Value Proposition

By Robin Gareiss Customer Engagement, MetriSight Video

Contact Center architecture doesn’t have to dictate level of innovation. Whether you’re on-prem and staying there, on-prem and gradually moving to the cloud, or fully engaged in the cloud, CPaaS solutions can add value to traditional contact center capabilities. A conversation with Chris Botting, chief product officer at IntelePeer.

Sep 27

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Factors Influencing Strong CX Spending in 2023

By Robin Gareiss Blog, Customer Engagement, Customer Engagement Blog, CX Analytics

Despite Uncertain Economy, CX Technologies in Demand Being in a customer experience technology role comes with a certain amount of job security. Consider these recent Metrigy research findings: The majority…

Sep 21

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5 steps to manage desktop phone systems for hybrid work

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

Even as hybrid work gains traction and video communications grows, some employees still prefer using desktop phones. Supporting these devices means making sure they're up to date. When it comes…

Sep 19

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MetriSight Ep.19 – Tech Spending Update: Study Highlights

By Robin Gareiss Customer Engagement, Employee Engagement, MetriSight Video, Workplace Collaboration

Join principal analysts Robin Gareiss, Irwin Lazar, and Beth Schultz for highlights from Metrigy’s recent study on enterprising spending plans for CX, workplace collaboration, and EX technologies through 2022 and 2023.

Sep 19

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Webinar – What Your Contact Center Agents Need to be Successful

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars

The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX…

Sep 19

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6 Customer Self-Service Best Practices

By Robin Gareiss Blog, Contact Center, Customer Engagement, Customer Engagement Blog, CX Analytics

Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX. When organizations empower customers to help…

Sep 16

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Integrated Microsoft Loop, Teams boost virtual collaboration

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration

As most organizations now have hybrid workers, virtual collaboration is a priority. Here's how integrating Microsoft Teams with Loop components can enable effective collaboration. Today's workforce is hybrid. On average,…

Sep 13

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MetriSight Ep.18 – How to Think About Next-Gen Experience Management

By Beth Schultz Customer Engagement, Employee Engagement, MetriSight Video, Workplace Collaboration

Weston Morris, global strategy lead for digital workplace services at Unisys, sits down with Metrigy’s Beth Schultz for a discussion around “UC happiness,” aligning experience insight with organizational change management, the importance of asking “so what?” and much more.

Sep 12

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Matthew Craig Joins Metrigy as Chief Data Scientist

By Ellyn Waleski Press Releases

Research and advisory firm Metrigy is pleased to announce that Matthew Craig has joined the company as Chief Data Scientist, with primary responsibility for Metrigy’s data integrity, use of research…

2022

MetriSight Ep.20 – The CPaaS Value Proposition

Factors Influencing Strong CX Spending in 2023

5 steps to manage desktop phone systems for hybrid work

MetriSight Ep.19 – Tech Spending Update: Study Highlights

Webinar – What Your Contact Center Agents Need to be Successful

6 Customer Self-Service Best Practices

Integrated Microsoft Loop, Teams boost virtual collaboration

MetriSight Ep.18 – How to Think About Next-Gen Experience Management

Matthew Craig Joins Metrigy as Chief Data Scientist

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