Metrigy has rounded out its trio of vendor ranking reports for 2023 with a deep dive into top providers in the CPaaS market.
Read More
Metrigy’s research shows 45.7% of companies using AI today, with a third having it on their 2024 roadmap for deployment or evaluation.
Read More
From the worlds of customer experience, employee experience, and workplace collaboration, Metrigy analysts talk about what technologies and trends they’ll be keeping up on this year.
Here are eight ways companies that work toward success on EX set themselves apart from their competitors.
Read More
Collaboration apps do more than just let employees work together. They also generate a valuable trove of user data that can help companies become more efficient.
Read More
Vikram Khandpur joined Vonage in April 2023 as SVP of CPaaS Products and Developer Experience. He’s charged with driving the strategic direction for the company’s communications API portfolio. Here’s where he’s headed.
Working in the industry or as an IT or CX professional, you have certain expectations of the customer service engagements you experience in your personal life. Knowing the state of…
Read More
Hold on to your hats. Just when we’ve all gotten comfortable with our communications and collaboration apps, they’re poised for significant change. One change agent? Generative AI, of course.
Read More
As workplace strategy stabilizes, danger lurks in diminished focus on employee experience—especially amid other business challenges.
Read More
Any business using Teams for meetings and collaboration services would be foolish not to consider the app for voice, too, as they transition their calling infrastructure from on-premises or hosted…
Read More
