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All Posts By

Irwin Lazar

May 19
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On-Premises and Hosted Advantages for Healthcare and Financial Services

By Irwin Lazar Blog, Employee Engagement Blog
Metrigy’s Workplace Collaboration: 2023-24 global study of 440 organizations find substantial deployment of on-premises and hosted unified communications platforms within financial services and healthcare industry participants. Nearly a third (32.3%)…
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May 08
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Five Ways Generative AI Will Change Collaboration

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Generative AI offers incredible potential to improve productivity, operations, and security. At Enterprise Connect 2023 this past March, generative AI was all the rage. Seemingly every vendor on the exhibit…
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May 01
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5 steps to achieve UC network modernization for hybrid work

By Irwin Lazar Blog, Employee Engagement Blog
The shift to hybrid work is putting new demands on the unified communications network infrastructure. Split tunneling and an enterprise CDN are two ways to meet those needs. The enterprise…
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Mar 22
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Collaboration Security Challenges Are Growing

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Most companies still don’t have a handle on workplace collaboration security, even as threats increase As I get ready for my upcoming session at Enterprise Connect 2023 on unified communications…
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Mar 09
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Webinar – Evolving Options for Microsoft Teams Calling

By Irwin Lazar Employee Engagement Webinars, On-Demand, Webinars, Workplace Collaboration Webinars
In this webinar we'll share Metrigy's latest research to help you decide between Direct Routing, Operator Connect, and Calling plan, and understand the potential use of Teams Phone Mobile.
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Mar 06
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MetriSight Ep.33 – A Conversation with Diego Alberti of Warner Brothers Discovery

By Irwin Lazar Employee Engagement, MetriSight Video, Workplace Collaboration

Hear from this enterprise IT leader as he shares his insights into the trends shaping communications and collaboration going forward. We discuss vendor strategies, the role of video engagement, how to avoid meeting fatigue, conversational AI, and more.

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Feb 28
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The state of PSTN connectivity: Separating PSTN from UCaaS

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Enterprise communications has undergone a profound transformation over the last several years as video meetings have largely replaced conference calls and as many organizations have moved from on-premises private branch…
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Feb 15
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Assuring Success for Microsoft Teams Rooms

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
But as companies bring employees back to the office, either full or part time, they must take a proactive approach to deploying Microsoft Teams Room (MTR) systems to ensure high…
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Feb 14
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Enterprise E911 Challenges Remain

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workflow Management, Workplace Collaboration
Enterprise continue to face E911 compliance challenges with mobility poised to introduce new concerns For the last five or so years at Enterprise Connect I’ve had the opportunity to moderate…
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Feb 14
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The Return of the Enterprise Content Delivery Network

By Irwin Lazar Blog, Employee Engagement, Employee Engagement Blog, Workplace Collaboration
Way back when I left the world of network engineering and became an analyst (circa 1999) my first assignment was to write a technology brief on the topic of IP…
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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