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MetriNote – Box Brings its AI into Slack
MetriNote – Box Brings its AI into Slack
Published on: August 02, 2024 -
MetriNote – Infobip Analyst Summit 2024
MetriNote – Infobip Analyst Summit 2024
Published on: July 22, 2024 -
Empowering Contact Center Agents with AI
Empowering Contact Center Agents with AI
Published on: July 22, 2024 -
Say “Yes!” to UC and Collaboration Compliance for Greater User Productivity
Say “Yes!” to UC and Collaboration Compliance for Greater User Productivity
Published on: July 16, 2024 -
Contact Center-as-a-Service MetriRank 2024
Contact Center-as-a-Service MetriRank 2024
Published on: July 11, 2024 -
How AI Can Uplevel Your Voice-of-the-Customer Program
How AI Can Uplevel Your Voice-of-the-Customer Program
Published on: July 10, 2024 -
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
MetriNote – NICE Introduces CX-Aware AI Platform and UCaaS Solution
Published on: June 27, 2024 -
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
MetriNote – Microsoft Introduces Standalone, AI-First CCaaS Solution
Published on: June 27, 2024 -
AI to Enhance – Not Eliminate – the Human Touch
AI to Enhance – Not Eliminate – the Human Touch
Published on: June 27, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023 -
MetriNote – Google Announces Generative AI Developments
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023 -
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023 -
MetriNote – Vonage Extends Video API with AI, E2EE
MetriNote – Vonage Extends Video API with AI, E2EE
Published on: March 02, 2023 -
MetriNote – Google Introduces Conversational AI Service, Bard
MetriNote – Google Introduces Conversational AI Service, Bard
Published on: February 13, 2023 -
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
Published on: December 20, 2022 -
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
MetriNote – LumApps Acquires Vizir to Add Conversational AI to Employee Experience Platform
Published on: December 15, 2022 -
MetriNote – OpenAI Releases Chatbot Platform
MetriNote – OpenAI Releases Chatbot Platform
Published on: December 08, 2022 -
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
MetriNote – Dialpad Unveils Predictive AI Solution to Boost CSAT
Published on: June 08, 2022
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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The Metrics Gap
The Metrics Gap
Published on: April 25, 2022 -
Agent Labor Cost: What You Need to Know
Agent Labor Cost: What You Need to Know
Published on: April 05, 2022 -
Click-to-Call’s Rise in Digital Channel Adoption
Click-to-Call’s Rise in Digital Channel Adoption
Published on: March 30, 2022 -
Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022 -
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
2022 Customer Experience MetriStar – Artificial Intelligence Development Platforms
Published on: January 18, 2022
Customer Engagement > MetriNotes
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MetriNote – Ooma Acquires 2600Hz
MetriNote – Ooma Acquires 2600Hz
Published on: October 31, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – NICE Industry Analyst Summit 2023
MetriNote – NICE Industry Analyst Summit 2023
Published on: October 23, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023 -
MetriNote – Dialpad Announces Generative AI Model
MetriNote – Dialpad Announces Generative AI Model
Published on: August 30, 2023 -
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
MetriNote – Twilio Lays out Generative AI Vision, Product Roadmap
Published on: August 28, 2023 -
MetriNote – Zoom Perspectives 2023
MetriNote – Zoom Perspectives 2023
Published on: August 08, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Employee Experience & Workplace Engagement: 2022-23
Employee Experience & Workplace Engagement: 2022-23
Published on: February 23, 2022 -
Securing Remote Collaboration: A Primer
Securing Remote Collaboration: A Primer
Published on: October 19, 2021 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
Achieving “BYOC” and Hybrid UC Success
Achieving “BYOC” and Hybrid UC Success
Published on: August 25, 2021 -
Achieving Hybrid-Work Success
Achieving Hybrid-Work Success
Published on: August 25, 2021 -
Work-from-Anywhere Done Right
Work-from-Anywhere Done Right
Published on: August 02, 2021 -
Team Collaboration: The Foundation for a Digital-First Workplace
Team Collaboration: The Foundation for a Digital-First Workplace
Published on: July 22, 2021 -
Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021 -
The State of Unified Communications in 2021
The State of Unified Communications in 2021
Published on: April 22, 2021
Employee Engagement > MetriNotes
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MetriNote – Enterprise Connect 2024 Workplace Collaboration Announcements
MetriNote – Enterprise Connect 2024 Workplace Collaboration Announcements
Published on: April 19, 2024 -
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
MetriNote – Cisco, Others Launch Consortium to Study AI’s Job/Skills Impact
Published on: April 16, 2024 -
MetriNote – Enterprise Connect 2024 Customer Experience Announcements
MetriNote – Enterprise Connect 2024 Customer Experience Announcements
Published on: April 11, 2024 -
MetriNote – LeapXpert Introduces Maxen for AI Insights
MetriNote – LeapXpert Introduces Maxen for AI Insights
Published on: March 22, 2024 -
MetriNote – Google Renames, Expands Workspace AI
MetriNote – Google Renames, Expands Workspace AI
Published on: February 22, 2024 -
MetriNote – Vonage Forging Ahead on Network APIs, More
MetriNote – Vonage Forging Ahead on Network APIs, More
Published on: February 22, 2024 -
MetriNote – Otter.ai Delivers Cross-Platform Meeting AI
MetriNote – Otter.ai Delivers Cross-Platform Meeting AI
Published on: February 21, 2024 -
MetriNote – ClickUp Expands Generative AI Capabilities
MetriNote – ClickUp Expands Generative AI Capabilities
Published on: February 05, 2024 -
MetriNote – IR Introduces Performance Visibility into Remote Workers
MetriNote – IR Introduces Performance Visibility into Remote Workers
Published on: February 05, 2024
