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MetriNote – Atlassian Acquires Rewatch for Meeting AI
MetriNote – Atlassian Acquires Rewatch for Meeting AI
Published on: September 06, 2024 -
MetriNote – Cisco Acquires Robust Intelligence for AI Security
MetriNote – Cisco Acquires Robust Intelligence for AI Security
Published on: August 29, 2024 -
Successfully Integrating Microsoft Teams and Contact Center
Successfully Integrating Microsoft Teams and Contact Center
Published on: August 28, 2024 -
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
MetriNote – RingCentral Brings AI Assistance, Coaching, and More IVAs to RingCX
Published on: August 28, 2024 -
Connected Workspace & Collaborative Work Management: 2024-25
Connected Workspace & Collaborative Work Management: 2024-25
Published on: August 23, 2024 -
Connected Workspace & Collaborative Work Management: 2024-25End Users
Connected Workspace & Collaborative Work Management: 2024-25End Users
Published on: August 23, 2024 -
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
MetriNote – Twilio Adds WhatsApp Calling, RCS Messaging to Comms API Lineup
Published on: August 20, 2024 -
MetriNote – Enreach Brings FMC to the U.K.
MetriNote – Enreach Brings FMC to the U.K.
Published on: August 20, 2024 -
MetriNote – Zoom Delivers AI-First Document Collaboration App
MetriNote – Zoom Delivers AI-First Document Collaboration App
Published on: August 15, 2024
Artificial Intelligence > Issue Papers
Artificial Intelligence > MetriNotes
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MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
MetriNote – Genesys Adds Employee Experience Platform for Agents & Others
Published on: May 22, 2023 -
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
MetriNote – Dialpad Expands AI Capabilities with Google Cloud Vertex
Published on: May 17, 2023 -
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
MetriNote – Salesforce to Beef Up Slack with Einstein GPT, AI Workflow Builder
Published on: May 08, 2023 -
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
MetriNote – Microsoft to Bring Generative AI to 365 Apps in 2 Ways
Published on: March 20, 2023 -
MetriNote – Google Announces Generative AI Developments
MetriNote – Google Announces Generative AI Developments
Published on: March 20, 2023 -
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
MetriNote – 8×8 Unveils AI-Powered Capabilities to Improve Customer Experience
Published on: March 13, 2023 -
MetriNote – Vonage Extends Video API with AI, E2EE
MetriNote – Vonage Extends Video API with AI, E2EE
Published on: March 02, 2023 -
MetriNote – Google Introduces Conversational AI Service, Bard
MetriNote – Google Introduces Conversational AI Service, Bard
Published on: February 13, 2023 -
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
MetriNote – Zoho Adds Blended Bot-Live Agent Conversations for Customer Service
Published on: December 20, 2022
Artificial Intelligence > Metricast Studies
Artificial Intelligence > Research Studies
Customer Engagement > Issue Papers
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UCaaS Cost Assessment
UCaaS Cost Assessment
Published on: May 03, 2022 -
The Metrics Gap
The Metrics Gap
Published on: April 25, 2022 -
Agent Labor Cost: What You Need to Know
Agent Labor Cost: What You Need to Know
Published on: April 05, 2022 -
Click-to-Call’s Rise in Digital Channel Adoption
Click-to-Call’s Rise in Digital Channel Adoption
Published on: March 30, 2022 -
Voice/Toll Fraud: Protecting Against Reputational Harm
Voice/Toll Fraud: Protecting Against Reputational Harm
Published on: March 15, 2022 -
CPaaS Growth Projection: 2022-25
CPaaS Growth Projection: 2022-25
Published on: March 09, 2022 -
BYOC: State of Adoption in the Contact Center
BYOC: State of Adoption in the Contact Center
Published on: March 09, 2022 -
The Technology Value Proposition
The Technology Value Proposition
Published on: March 02, 2022 -
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
2022 Customer Experience MetriStar – Customer Self-Service Knowledge Bases
Published on: January 18, 2022
Customer Engagement > MetriNotes
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MetriNote – Talkdesk Launches New GenAI Features
MetriNote – Talkdesk Launches New GenAI Features
Published on: November 20, 2023 -
MetriNote – RingCentral Advances CX and Events
MetriNote – RingCentral Advances CX and Events
Published on: November 15, 2023 -
MetriNote – GoTo Updates Comms, Collaboration Services
MetriNote – GoTo Updates Comms, Collaboration Services
Published on: October 31, 2023 -
MetriNote – Ooma Acquires 2600Hz
MetriNote – Ooma Acquires 2600Hz
Published on: October 31, 2023 -
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
MetriNote – Cisco Makes AI and Contact Center Waves at WebexOne
Published on: October 30, 2023 -
MetriNote – NICE Industry Analyst Summit 2023
MetriNote – NICE Industry Analyst Summit 2023
Published on: October 23, 2023 -
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
MetriNote – Intradiem Leverages AI to Reduce Agent Attrition
Published on: September 14, 2023 -
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
MetriNote – Genesys, Salesforce Bring Together Cloud CX & CRM Platforms
Published on: September 12, 2023 -
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
MetriNote – Bandwidth Maestro Adds New Pre-Built Conversational AI Integrations
Published on: September 06, 2023
Customer Engagement > Metricast Studies
Customer Engagement > Research Studies
Employee Engagement > Issue Papers
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Employee Experience & Workplace Engagement: 2022-23
Employee Experience & Workplace Engagement: 2022-23
Published on: February 23, 2022 -
Securing Remote Collaboration: A Primer
Securing Remote Collaboration: A Primer
Published on: October 19, 2021 -
New Workplaces Drive Transformation
New Workplaces Drive Transformation
Published on: September 22, 2021 -
Achieving “BYOC” and Hybrid UC Success
Achieving “BYOC” and Hybrid UC Success
Published on: August 25, 2021 -
Achieving Hybrid-Work Success
Achieving Hybrid-Work Success
Published on: August 25, 2021 -
Work-from-Anywhere Done Right
Work-from-Anywhere Done Right
Published on: August 02, 2021 -
Team Collaboration: The Foundation for a Digital-First Workplace
Team Collaboration: The Foundation for a Digital-First Workplace
Published on: July 22, 2021 -
Securing Employee and Customer Engagement in the Age of Digital Communications
Securing Employee and Customer Engagement in the Age of Digital Communications
Published on: May 20, 2021 -
The State of Unified Communications in 2021
The State of Unified Communications in 2021
Published on: April 22, 2021
Employee Engagement > MetriNotes
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MetriNote – Wrike Expands Generative AI Capabilities
MetriNote – Wrike Expands Generative AI Capabilities
Published on: May 30, 2024 -
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
MetriNote – SIPPIO and Clerk Chat Team to Bring SMS to Microsoft Teams
Published on: May 30, 2024 -
MetriNote – Zoom Delivers Quantum-Resistant Encryption
MetriNote – Zoom Delivers Quantum-Resistant Encryption
Published on: May 30, 2024 -
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
MetriNote – Microsoft Introduces Places App for Coordinating on Hybrid Work
Published on: May 18, 2024 -
MetriNote – Google and HP Take a Step Forward with Starline
MetriNote – Google and HP Take a Step Forward with Starline
Published on: May 15, 2024 -
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
MetriNote – Avaya and RingCentral Bring Cloud UC to Avaya Aura
Published on: May 15, 2024 -
MetriNote – Infobip, Nokia Partner on Network APIs
MetriNote – Infobip, Nokia Partner on Network APIs
Published on: May 06, 2024 -
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
MetriNote – RingCentral Adds APIs, Workflow Builder for RingSense AI
Published on: May 03, 2024