The challenge of employee engagement is persistent across a wide variety of workplace situations, whether enterprise leaders are contending with layoffs, hiring freezes, or workforce expansion. Employees who don’t feel…
Read More
Roxanne Bisby Davis, senior director for people research and intelligence at Cisco, discusses the company’s data-driven, research-based approach to keeping people in the spotlight and maximizing employee experience.
Look for increased use of artificial intelligence, across a variety of use cases, to improve employee experience. With the pandemic, employee experience has had its watershed moment. Enterprise organizations have…
Read More
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
Read More
What most caught Metrigy analysts’ attention in 2022 in contact center/CX, UC/workplace collaboration, and employee experience? And, what are they tracking for 2023? Tune in!
Gauri Bhalerao, director of global applications at Yum!, shares how the company is developing its digital strategy around three pillars: easy experiences, easy operations, and easy insights.
Integrating employee experience and customer experience data opens a host of opportunities for driving business value. As we edge closer to the start of a new year, revisiting employee experience…
Read More
Companies such as Haiilo, Happeo, and LumApps look to ease the ability to keep employees informed and engaged. As I noted in my previous post for WorkSpace Connect, employee experience…
Read More
Smart self-service is core to NICE’s vision of CX interaction fluency. With CCaaS in such high demand today, it’s hard to imagine the term disappearing from our communications lexicon. But…
Read More
Metrigy has recently expanded with the addition of a chief data scientist, Matt Craig, and principal analyst, Diane Myers. Meet them in this episode, and hear what’s top of their agendas.
