The ChatGPT chatbot promises to change enterprise communications, both internally and with customers. Seemingly overnight, with OpenAI’s December 2022 release of the ChatGPT chatbot, the promise of artificial intelligence (AI)…
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Root your technology decisions in quantifiable, verifiable evidence -- invest in a customer insights and analytics program. Making uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies,…
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A look at Bandwidth's freshly -released Maestro cloud platform illustrates the benefits of a cloud orchestration layer. The pace of innovation for customer engagement is rapidly accelerating; the number of…
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Most companies still don’t have a handle on workplace collaboration security, even as threats increase As I get ready for my upcoming session at Enterprise Connect 2023 on unified communications…
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Move over full-code communications-as-a-service (CPaaS) platforms, low-code options are the preference today among companies using multiple approaches, according to Metrigy’s recently published Advanced API & CPaaS Development 2023 global research…
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Collaboration technology is critically important in establishing connectedness among employees, whether working from the office, at home, or a mix of both throughout the week.
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The new set of mobile UCaaS offerings hitting the streets appears to be the perfect marriage of leading UCaaS providers and mobile operatorsv
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Enterprise communications has undergone a profound transformation over the last several years as video meetings have largely replaced conference calls and as many organizations have moved from on-premises private branch…
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In this research report, Metrigy explores the unique challenges and opportunities for midsize enterprises implementing a VoC strategy as well as the impact of these programs on key business metrics.
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But as companies bring employees back to the office, either full or part time, they must take a proactive approach to deploying Microsoft Teams Room (MTR) systems to ensure high…
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