As a whole, frontline workers comprise a substantial portion of the global workforce. These employees are most often the face of a company, providing services directly to customers and influencing…
Read More
For most companies today, hybrid work has become the modus operandi. On any given day, some employees will be working from home, and others from the office––and no matter where…
Read More
Highly mature employee experience (EX) strategies include a mix of people, processes, and technology.
Read More
Today, there are countless apps used to communicate across companies. IT departments are taking two approaches to organize the teams responsible for collaboration deployments.
Read More
Hardware and meeting app vendors are rushing to deliver solutions that enable equal experiences for both remote and in-office meeting attendees.
Read More
With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing.
Read More
The worlds of employee experience and enterprise communications and collaboration are converging, an inevitable trend accelerated by the quick rise of the hybrid workplace over recent years.
Read More
A lot of factors drive the move from on-premises to multi-tenant, cloud-based contact centers, from aging infrastructure to smaller, nimbler business operations.
Read More
In a growing UCaaS market, there are many considerations to make when evaluating which providers best suit your business communications needs.
Read More
In an age of unprecedented speed of change, customer lifecycle management (CLM) is critical for the success of customers and vendors.
Read More
