The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
Read More
Root your technology decisions in quantifiable, verifiable evidence -- invest in a customer insights and analytics program. Making uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies,…
Read More
A look at Bandwidth's freshly -released Maestro cloud platform illustrates the benefits of a cloud orchestration layer. The pace of innovation for customer engagement is rapidly accelerating; the number of…
Read More
Most companies still don’t have a handle on workplace collaboration security, even as threats increase As I get ready for my upcoming session at Enterprise Connect 2023 on unified communications…
Read More
Metrigy’s MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data Scientist Matt Craig give us an overview, and share key takeaways… plus highlight what’s next on our research agenda.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
Read More
Move over full-code communications-as-a-service (CPaaS) platforms, low-code options are the preference today among companies using multiple approaches, according to Metrigy’s recently published Advanced API & CPaaS Development 2023 global research…
Read More
Collaboration technology is critically important in establishing connectedness among employees, whether working from the office, at home, or a mix of both throughout the week.
Read More
Eric Krapf, Enterprise Connect GM and program co-chair, talks about what to expect at this year’s event, from the mainstage to the expo floor.
Research and advisory firm Metrigy announced winners of its 2023 Customer Experience MetriStar program in 14 key technology areas driving successful customer interactions.
Read More
