Even as companies deploy more collaboration tools, they aren't keeping pace with effective governance strategies for these tools and their generated content.
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This webinar will give you strategic guidance, based on real-world research data from Metrigy CEO & Principal Analyst Robin Gareiss. You’ll also hear from NICE Director of Product and Segment…
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The collaboration application landscape is rapidly changing. Generative AI offers the potential to improve productivity and streamline employee engagement. New apps are quickly arriving that aim to bridge the home…
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Whether still labeled “intranet” or subsumed as part of an employee experience platform, a portal that provides employees quick and easy access to digital work resources and company information while…
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This study evaluates how successful companies are optimizing their customer experience from both their own experience--and that of their end customers.
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Research and advisory firm Metrigy has released its Customer Experience Optimization: 2023-24 Consumer Perspective research study.
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Generative AI is moving from concept to reality. A proactive approach is required to ensure success.
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Hybrid work offers employees flexibility, but they run the risk of losing out to those who are in the office full time. Unified communications tools can help close the gap.
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Metrigy's Workplace Collaboration MetriCast 20223 study gathered data from 1,400 end-user organizations to provide insight into purchasing plans and vendor supporting collaboration.
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In this webinar, Metrigy and Ribbon will dive into the topic of contact center security and management. We’ll share some recent market research on a number of macro topics affecting…
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