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Customer Engagement Webinars

Jun 28
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Webinar – CX Optimization Ep.1: Measurable Value of AI for Customer Experience

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is…
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Apr 18
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Webinar – 5 Vital Changes that Will Bolster Customer Success

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Mar 30
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Webinar – AI, Analytics & Automation: Step-by-Step Guide to Improving Business Metrics

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Mar 17
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Webinar – Customer Analytics Ep. 3: Proving the Value of Insights

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Mar 13
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Webinar – Customer Experience Market Outlook and Vendor Trends in 2023

By Diane Myers Customer Engagement, Customer Engagement Webinars, CX Analytics, On-Demand, Webinars
Metrigy's Customer Experience MetriCast 20223 study gathered data from 1,700 end-user organizations to provide insight into purchasing plans and vendor supporting client experience. In this webinar we'll share a snapshot…
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Mar 10
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Webinar – 2023 CX MetriStar Award Winners

By Robin Gareiss Customer Engagement Webinars, Employee Engagement Webinars, On-Demand, Webinars
It's time for Metrigy's annual MetriStar CX Awards--based solely on customer sentiment and business success derived from using specific vendors' technologies.
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Feb 06
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Webinar – Customer Analytics Ep. 2: Taking Actions on Insights

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Jan 04
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Webinar – Customer Analytics Ep.1: Getting Started With a VoC Program

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
This webinar provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Dec 20
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Webinar – CPaaS: Where We Are Today

By Beth Schultz Customer Engagement Webinars, On-Demand, Webinars, Workplace Collaboration Webinars
In this webinar, Metrigy will share findings from its new Advanced CPaaS Development research study.
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Sep 19
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Webinar – What Your Contact Center Agents Need to be Successful

By Robin Gareiss Customer Engagement Webinars, On-Demand, Webinars
The majority of companies have rated customer satisfaction as their top business priority for three straight years, and successful companies are investing nearly $2,700 per employee per year in CX…
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Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

Metrigy is an innovative research and advisory firm focusing on the rapidly changing areas of workplace collaboration, digital workplace, digital transformation, customer experience, and employee experience—along with several related technologies. Metrigy delivers strategic guidance and informative content, backed by primary research metrics and analysis, for technology providers and enterprise organizations.

Phone: +1 877-638-7449

Recent Posts

  • Upcoming Webinar – 2026 CX Expert Insights Series 1, Ep.1: Conversation Analytics Vital Role in Advancing AI February 5, 2026
  • Voice Command: Why the Phone Call Remains an Ultimate CX Power Tool February 5, 2026
  • Customer Interaction Analytics Spurs Better Business Results February 2, 2026
  • Proactive Customer Service Drives Satisfaction and Revenue February 2, 2026
  • Agentic AI Poised to Transform Workplace Collaboration January 22, 2026

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