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Webinar Replay – MetriStar Top Providers: Which UC and Collaboration Providers Drive the Most Success?

By Customer Engagement Webinars, On-Demand, Webinars, Workplace Collaboration Webinars

Metrigy asked 476 organizations in North America, Western Europe, Southeast Asia, and Australia to rate their providers for calling, meetings, team collaboration and more. We evaluated two core metrics: ROI and productivity improvements, and business success. Companies rated their providers on metrics related to customer service and support, their ability to deliver reliable services, and their impact on business transformation. We correlated customer sentiment data with the percentage of each vendor’s customers that achieved measurable business success for their collaboration investments. During this webinar, we will review the top providers in each area, based on real-world data from their customers.

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Webinar Replay – Workforce Optimization: A Primer on Why You Need it to Deliver Stellar CX

By Customer Engagement Webinars, On-Demand, Webinars

Workforce Optimization (WFO) has become a staple in any sophisticated CX strategy. WFO comprises a variety of applications and analytics, some AI-enabled, that help CX leaders manage agent schedules and performance, analyze customer interactions to improve metrics, and deliver the data needed to continually improve customer engagement.

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Webinar Replay – Five Steps To Developing a Successful Voice of the Customer Program

By Customer Engagement Webinars, On-Demand, Webinars

If you don’t have a Voice of the Customer (VOC) program, you’re not only doing yourself a disservice; you’re also at a competitive disadvantage. And if you’ve already got one up and running, there are likely some new technologies and best practices you should consider. This webinar provides actionable steps you should take now to establish or improve your VOC program.

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