Root your technology decisions in quantifiable, verifiable evidence -- invest in a customer insights and analytics program. Making uninformed decisions always introduces risk. Yet, CX leaders frequently decide on technologies,…
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A look at Bandwidth's freshly -released Maestro cloud platform illustrates the benefits of a cloud orchestration layer. The pace of innovation for customer engagement is rapidly accelerating; the number of…
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Metrigy’s MetriStar Award program recognizes top providers in 14 categories based on customer ratings and business success metrics. CEO Robin Gareiss and Chief Data Scientist Matt Craig give us an overview, and share key takeaways… plus highlight what’s next on our research agenda.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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It's time for Metrigy's annual MetriStar CX Awards--based solely on customer sentiment and business success derived from using specific vendors' technologies.
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In this research report, Metrigy explores the unique challenges and opportunities for midsize enterprises implementing a VoC strategy as well as the impact of these programs on key business metrics.
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I’ve always noted a disconnect between what’s presented at conferences or written in blogs — and what customer experience (CX) leaders tell me as we advise them or as they…
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Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
The second of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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Five9 is one of the leading CCaaS providers, and it’s made its mark innovating in AI-enabled technologies that support functions such as agent assist and automation.
