The best CX strategy should provide value to both the customer and the business. However, it requires support from leadership and significant investments in technology.
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Metrigy CEO and principal analyst Robin Gareiss shares highlights of what she’s learned from her latest customer experience research, with perspectives from enterprises and consumers. Topics include AI’s impact on agent workforce, chatbots, and generative AI, among others.
Metrigy conducted a study with more than 500 consumers to understand what they like and dislike about their interactions with companies.
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With automated customer surveys, organizations can get data in real time to improve their marketing, sales and customer service strategies. And AI's role is still growing.
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What are successful companies doing to improve the agent experience? Find out the key best practices--backed by real-world data and metrics--in this webinar with Metrigy CEO Robin Gareiss.
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AI is all the rage now, especially for customer interactions. But how much value does it bring to the organization? We have the hard data on how much AI is…
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Intradiem focuses on automating functions that boost productivity and experience of customer service teams. The company also guarantees its customers will save money with its technology, and provides a dashboard to track actual savings in real-time.
NICE is one of the world’s largest providers of CX technologies, including contact center, workforce optimization, knowledge management, analytics, fraud prevention, and a wide variety of AI-powered applications. NICE is highly regarded for its branding, product marketing, and even design. Einat Weiss is the Chief Marketing Officer who oversees all of this. Einat has been with NICE for more than 15 years, the past 5 as CMO. In this episode, Einat shares her thoughts on being an executive at NICE, how she has excelled in a demanding environment, her secrets to success in marketing, and advice to those who want to be in her role someday.
The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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The last of a three-part webinar series provides insight into our latest study on customer insights, and how they play a role in improving business metrics.
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